I like Taco Bell; it's one of those "so bad it's good" places. There is a location a mile from my home that has a great staff... friendly and they get your order correct.
However, if they ever switch to the format described in that article they will have lost my business. I gave up on drive-throughs years ago, and I don't use silly gimmicks like "mobile apps." I place my orders in person, face to face... no talking to some machine. I got tired of missing items and/or incorrect orders. The local Burger King was the worst offender; they were the main reason behind my "no drive-through" policy. Plus I stopped going there when they took the Double Whopper off the menu board and replaced it with that horrible Texas Whopper.
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