I don't think you can get 100% true conversation from the movie or the wiki. Only people who were involved knows the actual conversation. Yes, the movie may make both the employee and the manager look naive. The writer tries only to replicate what *may* have happened conversation wise. I'll give benefit of doubt that the actual con-artist conversation is lot more convincing/authoritative. You also must take into account that there is strong hierarchy in fast food chain. Customer is always right, manager, then the nobody who works whatever (not saying that's right, but it's the way it is). The manager should called the regional manager. But she knew she have other problems that she didn't want to bring up to the regional manager and decided to blindly follow this so-call authority/police.
The *beep* make pranks call to only fast food places because they know managers are too busy, have other problems, just want to solve everything as fast as possible, often following "authorities" without question, and are generally not the brightest people. If they call in to a law office and nothing like that would happen. It's unfortunate that young girl got taken advantage of. In term of responsibility, manager/her boyfriend, corporate, and then the young teen. You can't really put a % on it because you don't have access to the actual conversation/tape, just the movie's interpretation.
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