Vera, or Joan?
I always preferred Vera because she seemed more real, somehow. Seeing the way she'd been dominated by her emotionally-abusive mother you could see why she'd become so bitter and twisted. She was more to be pitied than hated. Joan was more your classic panto villain - lots of fun to watch, but a bit one-dimensional and just not as well-drawn a character. Plus I thought Vera was kind of cute and I couldn't understand why everyone was always going on about how ugly she was.
"That, - Captain Bligh, - that is the thing; - I am in hell, sir - I am in hell."