Can't understand why "accident" confuses everyone (SPOILERS)
I freaking loved this film, I've watched it through a couple of times now. One thing that has struck me the whole time was all the confusion and questions around the ACCIDENT segment.
To me, the segment was very, very clear. The guy was a serial killer. He saw a girl on a dark deserted road, ran her over, picked her up and had his fun via his "operation". The voices on the phone were simply the voices in his head telling him what to do with her to entertain himself, and eventually, how to flee the scene. If you watch carefully, even when he has removed his headset towards the end he can still hear the laughter.
When he drives away in his new wheels, he passes a diner with a clear sign that says "TRAP" right in the middle. The whole film is about characters being trapped by their misdeeds.