When the cook contacted Peter Lewison, was it really wise of him sounding so unhelpful?

Could he have also engaged with him as much as he did with Omar on the subjects of paying the ransom and finding out when they may finally agree to their demands so they can be released?

And so what if according to him they were using "psychological pressure" (and he can't know that for sure!) or may simply demand from an office far away not to "threaten" his men (but then again, with them being held hostage for months, they are ALREADY under threat, no?), could he not instead assure the cook that...

They are doing all they can and also when he said "Omar can call himself", the cook could've also said "He's here, would you really like to talk to him?" or even something like "We are all communicating together and on their behalf etc", maybe also take into account and consideration the desperation, despair and fear they may be feeling already and not just for "what the situation looks like now on the phone" and that from an office far away he sadly has almost no power to simply "not allow" things as the pirates are in control etc.

The cook could've also stated that he is calling him to inform that because they are almost entirely short of food, further assistance may be needed and that if no action will be taken, people may start dying out of hunger etc.

What do you think, thanks.