Marco Polo got far too many things right for his account to be discarded out of hand. Furthermore, his travel account was not written as a scholarly account, it was written as a novel for entertainment purposes and even this was not authored by himself but by a professional writer in his name.
We have no transcript of Polo's and Rustichello's conversations on the subject of China, we have no surviving early drafts made by Rustichello, we have in other words absolutely no friggin' idea what else Marco Polo could have said to Rustichello that for whatever reason did not make it into the published book.
For all that we know, Marco Polo may have mentioned both chopsticks and tea (in fact, some manuscripts variants do apparently mention tea) but our assumption that this should have been included in any description of China is a modern one which is a result of our contemporary knowledge and familiarity of Chinese culture that may not have been so obvious to a European in the 13th century.
As for Marco Polo not being mentioned in official records, well, we do as a matter of fact know that there were other Venetian traders active in China around the same time who never got mentioned either. Possibly either Marco Polo himself, or Rustichello in his name, exaggerated his importance at the court (as one would expect, tbh) and either way this was a turbulent time of warfare, among which Marco Polo's presence would have seemed like a minor detail.
As for Chinese archives, in a culture of wooden buildings, amidst decades-long warfare, how can anyone be so certain that a document with his name should have survived all natural and man-made calamities? The Chinese may have been meticulous record-keepers but surely there must be a heck of a lot that's lost even to them.
Nevertheless, although Marco Polo isn't explicitly mentioned by name in any surviving Chinese document, the mention of three Europeans (i.e. Marco Polo, his father and his uncle) and their mission to deliver the Mongolian princess Kokachin to Persia does actually survive in an extant document and fits perfectly with Marco Polo's story. Also, let's not forget that Marco Polo's account is the first ever European account to mention the existence of Japan, which would only make sense if he had actually been at the Mongol court during the time period when invasion attempts were contemplated and attempted.
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