If there had been more time lag involved here -- like the owners showed up and talked about a bunch of weird technology-related problems in NYC before TV and cell service cut out and the problem wasn't being portrayed in the media as a widespread cyber attack, OK, then I can see the renters getting huffy and not buying the owner's story at all.
But when they showed up after all comms were out, TV isn't broadcasting anything but EBS, I think I'd find myself much more cooperative, especially if the people carried themselves like Ali and his daughter did -- well dressed, Bentley in the driveway, and extremely not possessive of their own house. Yeah I'd want a refund, but we can work that shit out later when ESPN is back on.
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