It is hysterical because it is giving the finger, not only to "Perfect customer service", but to phony customer service as well. She's condescending to him, he is condescending to her, and neither people are predictably likable. Her eying him up and down like a bum is very true to life even if she is wretched as a customer service person, not only ignoring him but the huge line behind him. She purposely extends the phone call with obnoxious turkey impressions, then her cloying cheeriness turns judgmental with her attitude towards him from the start. But if I were in customer service and saw someone in front of me with a lemon puckered sneer, I'd be automatically on the defensive from the start. Taken out of context from the film, this scene can be both funny and thought provoking in the sense of how one area of the country automatically views others with contempt who aren't locals, and also reminds us why the customer isn't always right, even if they are according to some old hog wash business rule.
"Great theater makes you smile. Outstanding theater may make you weep."
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