I was waiting for a delivery all day and it never came. So I checked online and UPS claims they tried to deliver it a 6:58 pm. Both of us were home all day and the front door is open. You are lying UPS.
shareI guess I'm one of the lucky ones. I've never had a problem with UPS. The only incident I've had is with FedEx. I bought a custom-made wood storm door (I had to because my front door is arched). When it arrived, the wooden crate was split open along one side. It looked like the crate had been either dropped or hit with forklift. The delivery driver tried to blame it on a poor packing job by the shipper. BS - that company knows what it's doing and how to pack their products to ship safely. Fortunately, the door and its glass were not damaged because yes, the company knows how to do it right!
shareI picked the package up and the guy says if you are not home they will take it to a UPS store. I was home. Still lying.
shareThe correct response should have been that they'll be disciplining the driver. Sheesh. Funny that they don't realize that plenty of people make sure they're home if they're expecting a package. What with all the porch pirates we see these days it's to be expected. I wonder if they'll change the status to "picked up by recipient??" Yeah, I doubt it.
shareI have made an online complaint. Just want to see what they will do - nothing I bet. I will try Purolator next time.
shareGood. Purolator, huh? I didn't know they deliver packages. Around here in the upper midwest we have Spee Dee Delivery. Cheaper and better service, but unfortunately it's only in the surrounding five states.
shareIve never had a problem with UPS or FedEx
Neither has let me down
Hope you got the items by now
Same thing happened here at my friend’s house. I had placed an order for her and continued to track. “Out For Delivery” it states. I checked later “We Attempted Delivery....” I check for the sticky note informing they will attempt again...no sticky note. So I call and get an overseas agent which I could not understand most of her “read off the sheet” reply. I hung up on her! I waited and called a second time requesting a US Representative like I can with Amazon. No can do. I got the same “read off the sheet” rhetoric. I informed her I don’t believe he found the address so what good is it to keep telling me he will attempt a 2nd & 3rd time. I’ve had a call tag issued for a damaged item that’s been sitting outside for over a week!
shareBeing in Canada you get the B team. UPS is super reliable in the States. They've been known to suck on occasion everywhere, but their rep is way better than the US postal service. About on par with Fedex. Nobody can be perfect all the time. With as much stuff gets ordered online and sent vast distances I am amazed anything gets anywhere.
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