Do You Remember How Excited Everyone Was About Rey Touching Luke's Lightsaber And The Flash backs / forwards?
Before the dark times, before TLJ?
Sure there were some TFA complainers but most people were still onboard with the "Who will Rey be?" stuff and in particular the lightsaber flashback / forwards to Cloud City, Luke Skywalker and the burning temple, the Knights of Ren, etc.
There was a ton of speculation and a lot of fans spending a lot of time debating what it all meant and what would be revealed in the next film.
And in the end it was nothing. The clown Rian Johnson couldn't even be bothered working the biggest lore build from the previous episode into his film and literally just had Luke Skywalker toss the lightsaber away...
That was where Disney lost the franchise right there.