If she went shopping for all her gear at REI.....
Then she must have blown off the salespeople when they asked to help her.
Recently I bought a backpack from them and the person who helped me not only knew all about packs but also gave me advice on all the different stoves and water filtration systems they have there.
And someone is usually right there to help with shoes. So I find it unbelievable that the staff at REI would sell her the wrong boots to begin with.
Damn I'm good.