If you demonize anyone who reports and complains about antisocial behavior or poor customer service by mocking them and calling them "Karen", you allow antisocial behavior and poor customer service to become the norm.
shareThe term Karen is meant to identify people who make vexatious, unmerited complains based purely on prejudiced and their sense of entitlement.
shareIt wasn't necessarily defined as an antithesis for Shaniquas though
shareIt's almost exclusively white women too, don't forget that part.
I think for a very brief time period, it was legitimately about holding shitty people accountable, but it quickly turned into mob justice.