The only reason why this has such a bad rating...
...is because it's a christmas film.
The general spine of this film could easily be turned into a film that wasn't related to Christmas, and people would prefer it. Personally I think this film is the greatest Christmas film I've ever seen.
The portrayal of all the characters was spot on, but its just a shame that people watched this and didn't appreciate all that because in the back of their mind they were thinking "Oh great, another christmas film".
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"When a defining moment comes along, you define the moment or the moment defines you" - Tin Cup