Heather lost because...
Heather lost the finale because of her relationship with Andrew. Gordon probably didn't see her as someone that would be a good fit in his restaurant. Just think of what would happen if she took a liking to one (or more) of her male subordinates. Her judgement is easily clouded. It's not just about cooking, it's about managing people in a fair and judicious manner. He has a business to run. Ryan was much more level-headed and business-like.
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