I also think Maid in Manhattan is a delightful movie. It's got to be one of the most underrated romantic comedies I know (I will never understand why).
Sure it has a very traditional storyline, like you said it doesn't really offer much that is new (at least not in terms of story arch), but it's handled so well I think it's unfair to hold that against it too much.
The script is very down-to-earth - even though the movie overall has a very light-hearted tone, it also never shies away from highlighting class differences, and the struggles of the main character; a low-income, hispanic single mother and maid. She has money trouble, she wants to "move up the ladder" but feels inadequate, her also-working-class mother is cynical and unsupportive of her trying to become something other than a maid, her son is being ignored by his absent father,.. there are definitely some heavy topics there to balance out the comedy and the romance (and it's handled wonderfully).
Jennifer Lopez is really charming in the film, Ralph Fiennes' never been more likable, and they do have chemistry. The supporting characters are all great; Natasha Richardson's a gem as Caroline, Bob Hoskins is wonderful as the butler Lionel, Stanley Tucci is always pleasant to watch, and the girls who play Marisa's (Lopez's) maid friends are a riot and impossible not to be charmed by.
I really do not understand what it is that people do not like about the movie.
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