Are brick and mortar stores an inferior business model?
Aside from when you need something immediately, it seems that Amazon is simply much more convenient in every way. Half of the time stores don’t even have what you need in stock, and it’s nearly impossible to get someone on the phone to check inventory. Then you have to spend an hour + going to get it, and pay a premium to offset overhead costs. With Covid I’m surprised they haven’t been wiped out completely.
The only real remaining advantages are the ability to get something right when you need it and customer service, which is almost non existent anymore. Home Depot was one of the last big box stores to offer knowledgeable product specialist support but it’s damn near impossible to find someone to help you now. It is much more efficient to research a product online now with message boards and simply Google searching.
The real advantage Amazon offers, however are its reviews. It creates a much more efficient way of determining which are the best products and holds companies accountable and forces them to stand by their product. It’s not a perfect system but it’s a hell of a lot better than just going by what the guy at the store says, especially when you have commissioned salesmen.
My only concern is what it is doing to our economy, the long term implications could be far reaching.