MovieChat Forums > General Discussion > It’s getting harder and harder to get a ...

It’s getting harder and harder to get a live voice on the phone

posted 5 years ago by MovieBuff224 (5053)
1 reply | jump to latest

Is that bad sign? Is our economy so bad that businesses can’t afford to pay customer service representatives or outsource them to developing countries where there is a very thick language barrier?

I find voice automated menus extremely frustrating and cumbersome. I don’t think I’m alone, hence the “hidden” back door option of using code words to get a live representative or the old school “0” when it works (rarely now.)

[–] ShogunofYonkers (77426) 5 years ago

Companies always find a cheaper means of providing services
Paying Americans a salary plus possibly bennies is way more expensive than outsourcing to India or wherever

I agree, it's frustrating to wade through the accents, especially when your'e already flustered over a product warranty or lost credit card!
Way of the world I suppose:/