Huge rant to Dairy Queen once again.
They sent us to a table to wait for our cone and blizzard. We watched them sit melting on the counter for 10+ minutes, and when we approached the counter to comment before we spoke up they were about to throw them out. They didn't have our # for the order or the items. The manager snapped at me saying "We'll, we are busy!". Obviously must be because 30 orders went out already from after we ordered! Pissed off to say the least.
Did you, by chance, get any photos of the ice cream dishes? And if so, were they posted on social media?
Were you able to retain names of any staff working that day?
Have you posted any other public comments? Important: Have you posted any comments on their company's web site or social media outlets?
Did any staff members use obscene, unkind or insinuating speech? Also, have you witnessed the mistreatment of any customers or employees there either that day or in the past?
Though not a focal point, have you or anyone in your party suffered any *real and continuing* repercussions? Have you come across anyone else who's had similar experiences?
A company like Dairy Queen, which pulls in annual sales in the billions, owes their customers better service than what you've described.
Two of the last three times I went through DQ drive thru they got the order wrong. The first time I let it slide because I did not notice till I got home. The second time I looked before I pulled out and did not say anything because they gave me an extra hamburger and did not charge me for it. Made up for the time they forgot my fries but still charged me.