Several of my recent updates have not yet appeared online, despite nothing being wrong with the submissions and the date already passed in the data processing time list. Here they are:
#170106-023833-923000
#170106-023938-397000
I also submitted that last one back in late November / early December, but those earlier attempts also did not go through.
Could someone please look these up and let me know what's going on?
Thank you!
Scott Trimble
Hi Scott,
It looks like there was an issue with your account. I've fixed it now but it may take a little while to update, please let me know if you are still experiencing difficulties.
Regards,
Will
Thank you! Should I resubmit the previous entries? And I have updates to make to other titles too... how long should I wait for the problem to clear?
Scott
Yes please. If you can give one a try now and provide the ref I can take a look internally.
Regards,
Will
Done! Here are the new submission numbers:
170131-155203-256000
170131-155324-333000
170131-155504-477000
Thanks,
Scott
Yes looks good, they are working through our systems now.
Regards,
Will